Terms of Service

These Terms of Service are intended to set out the rights and legal obligations relating to the provision of services between “We”, “FlowAccount Company Limited”, as the “Service Provider”, and “the person who registers to use the services through the website”, as the “User”. Therefore, please read these Terms of Service in detail for your benefit in receiving our services.

Acceptance of the Terms of Service. Agreeing to register for any type of service of the Service Provider is deemed to constitute the User’s acknowledgement that the User has read and carefully understood these Terms of Service in detail, and that the User accepts these Terms of Service in all respects. These Terms are legally binding upon the User.

Scope of application of the Terms of Service. These Terms of Service apply only to services provided directly by the Service Provider to the User. They do not apply to services provided by any other person or juristic person that may be linked from the Company’s website, or that may be linked in connection with the Service Provider’s services, including but not limited to payment service providers for payroll services, E-Tax Invoice service providers, e-commerce platform service providers, payment collection and disbursement intermediary service providers, and point-of-sale system service providers, since the services provided by such persons are beyond the Service Provider’s ability to control or guarantee. Therefore, in contacting and using the services between the User and such external service providers, it is the User’s responsibility to study and understand the terms of service of such external service providers separately from these Terms.

In addition to the Terms of Service, the User acknowledges that the Service Provider needs to use the User’s information provided to the Service Provider through the website or through other channels in order to exercise the rights and perform the obligations of the Service Provider, and the Service Provider will carry out such actions as specified in the Privacy Notice for customers and service recipients.

1. Definitions

“Agreement” means the Terms of Service and the contract.
“Parties” means FlowAccount Company Limited and the User who registers to use the services through the website.
“Service Fee” means the monthly and annual service fees, usage-based service fees, service fees combining a fixed flat rate and usage-based charges, or any other form of service fee that the User is obligated to pay according to the billing cycle specified in the contract, and/or according to the rates appearing on the website.
“User’s Information” means any information that the User, or a person authorized by the User to act on the User’s behalf, has provided to the Service Provider through the website or through any other communication channel.
“Confidential Information” means the various information that the Parties have provided to each other, whether verbally, in writing, or in electronic form, including but not limited to technical information, business information, financial information, customer information, and any other information relating to the Service Provider, but excluding any information that has already been made public.
“Intellectual Property” means patents, trademarks, service marks, copyrights, moral rights, and industrial design rights, whether or not registered under the laws of Thailand or of any country.
“Services” means the provision of online accounting management software services by the Service Provider, including other services that the Service Provider may provide to the User through the website, which include but are not limited to payroll management services (FlowPayroll), the leave management and time attendance service, the bank data connection service (Bank Feed), receipt scanning and document file storage services (AutoKey), the service connecting Users seeking accountants with other Users registered as accounting firms, and AI services connected via MCP for analyzing financial and accounting data, generating reports, and answering questions about the User’s business information.
“System User” means any other person or company that is not the User who is a party to the contract with the Service Provider, but who has been authorized by the User to access and use the services on behalf of such User. In this regard, when the User provides the information of a System User to the Service Provider, the User is deemed to warrant and represent the accuracy, completeness, and appropriateness of such authorization. The System User must use only their own authorized device and may not transfer the right to use the authorized device to any other person.
“User” means the User who is a party to the contract with the Service Provider, and does not include a System User.
“Service Provider” means FlowAccount Company Limited.
“Authorized Device” means one desktop device and one mobile device that the User has registered and authenticated for accessing the services.
“Website” means flowaccount.com, flowpayroll.co, and/or autokey.io.
“Force Majeure” means an event that cannot be foreseen in advance, or that, even if foreseeable, cannot be prevented or avoided despite the exercise of reasonable care, including but not limited to natural disasters (such as earthquakes, floods, storms), riots, war, strikes, terrorism, epidemic outbreaks, acts of government authorities, or disruptions of the internet network or electrical power system that are beyond the control of the Parties.
“Accounting Firm” means an accounting firm or independent accountant that may register to be a Partner in providing services to Users through the Service Provider’s system.
“Concurrent Use” means accessing the services from more than one device of the same type (desktop or mobile) during the same period of time.
“Account Sharing” means allowing any person who is not the User or an authorized System User to use login credentials to access the services.
“AI Services” means features and functions that use Artificial Intelligence technology through an MCP connection with external AI service providers, including but not limited to Claude AI developed by Anthropic and ChatGPT developed by OpenAI, which the Service Provider may employ in order to provide services to Users through the Service Provider’s platform.
“MCP” or “Model Context Protocol” means an open standard for connecting between applications and external AI systems, being a protocol that enables the Service Provider to send contextual data to external AI service providers in order to answer the User’s questions.
“External AI Service Provider” means a third party that provides artificial intelligence system services which the Service Provider may connect to via MCP in order to provide AI services to Users, including but not limited to Anthropic, PBC (the developer of Claude) and OpenAI (the developer of ChatGPT), or any other AI service provider that may be connected to the Services in the future.
“AI Output” means any data, report, analysis, answer, or content generated by the AI Services in response to the User’s request or input.
“External AI Service Provider’s Usage Policies” means the usage policies, terms of service, and any other conditions of the relevant External AI Service Provider, which may be amended from time to time.

2. Provision of the Service

2.1 Service Packages

The provision of services by the Service Provider to the User shall be in accordance with the conditions specified for the package and the form of service appearing on the website, which the User has selected to use with the Service Provider.

2.2 Changes to Service Packages

The Service Provider reserves the right to change the services, including but not limited to the service packages or service prices, at any time, in order to align with the needs of Users and with changing circumstances. Such changes shall be deemed effective immediately upon being amended on the website. In this regard, the Service Provider will use its best efforts to notify all Users of the changes through email or the website within a reasonable period of time. In the case of changes that significantly affect Users, the Service Provider will use its best efforts to notify Users in advance not less than 60 days.

Therefore, Users are advised to read and understand the latest Terms of Service appearing on the website, and the User’s continued use of the services after such amendments or changes shall be deemed by the Service Provider as the User’s immediate acceptance of such changes.

2.3 Right to Use the Services

The Service Provider grants the User the right to access and use the services in the various packages of the Service Provider as selected by the User. Such right is non-exclusive and non-transferable, and the exercise of such right must be subject to these Terms of Service.

2.4 Fair Use Policy and Usage Limits

2.4.1 The Company reserves the right to set usage limits for the various services in order to ensure that the services operate efficiently and fairly for all Users.

2.4.2 Such limits include but are not limited to:

The number of service calls per unit of time
The volume of data that can be processed
The number of users
The use of special features or system resources

2.4.3 Usage exceeding the limits may result in the Company taking such action as it deems appropriate, including:

Notifications and requests to adjust usage
Temporarily slowing down or limiting the services
Charging additional service fees
Suspending the services

2.5 Adjustment of the Service Structure

2.5.1 The Company reserves the right to adjust the service structure, the service fee model, and the usage conditions, in order to align with technological developments, market demand, and to provide better services.

2.5.2 In the case of a change that has a significant impact on the User, the Company shall:

Use its best efforts to notify the User at least 60 days in advance
Explain the reasons for and benefits of the change
Provide a reasonable adjustment period
Offer the User the opportunity to select a suitable alternative package

2.5.3 In the case of a change that does not have a significant impact, the Company shall provide notice through appropriate channels within a reasonable period of time.

2.6 Limitations of the Service

The Service Provider provides software solely to facilitate the User's accounting management. The Service Provider's provision of the Service is therefore subject to the following limitations:

2.6.1 The Service Provider does not provide the Service in the capacity of a professional accounting expert. The Service Provider merely provides tools to facilitate the recording and management of accounts as they exist, and does not directly provide advice or professional accounting services. Accordingly, the Service Provider recommends that the User consult an accountant again regarding the use of the Service and the detailed planning and management of the entire accounting system. The Service Provider reserves the right against liability for any damage that may arise from the User relying solely on data processed through the Service Provider's software without consulting an expert where necessary.

2.6.2 The Service Provider cannot guarantee the complete accuracy and completeness of all accounting data, as the Service Provider's Service is merely a software tool for facilitation. The entry of all data into the software system is the sole right and responsibility of the User or the system user. The Service Provider's software merely displays the results of data analysis based on the data that the User has entered and submitted into the software. The Service Provider therefore relies solely on all data entered by the User into the system and is unable to verify the accuracy, integrity, or completeness of the User's actual accounting data. Accordingly, the Service Provider reserves the right against any liability regarding the guarantee of the accuracy, completeness, and integrity of all accounting data, including but not limited to records of income and expenses, product stock, information of persons subject to withholding tax, and information of employees who must be paid salaries, or have tax or social security deducted, through the FlowPayroll service.

2.6.3 The Service Provider cannot guarantee the accuracy of the technology-based Service for all forms of use. Due to technological limitations, the Service Provider's provision of the Service may be subject to certain restrictions, such as browser version or limitations of the device used for connection, which may differ for each individual User. Although the Service Provider uses its best efforts to make the software capable of connecting and functioning at full efficiency with all devices, due to certain technological limitations, some parts of the Service, including but not limited to OCR functionality provided through the AutoKey service, may not be able to operate with complete accuracy. Accordingly, the Service Provider recommends that the User verify the accuracy of all data to be imported into the system once again. For the avoidance of doubt, the User may access the Service to conduct various transactions on the website via the internet network 24 hours a day, without any days off, except in cases where the Service Provider's computer systems, equipment, or related communication systems are damaged, are undergoing improvement or repair, or where an event of force majeure occurs, in which case the Service Provider reserves the right to suspend the Service in order to correct, improve, or repair the website without prior notice, and this shall not be deemed a fault of the Service Provider. In this regard, the Service Provider shall not be liable for any damage arising from force majeure, causes beyond the Service Provider's control, or the correction, improvement, or repair of the website arising from such causes.

2.6.4 The Service Provider cannot guarantee the services provided by accounting firms. The Service Provider merely provides a service to help match and present accounting firms that may possess suitable qualifications according to the settings configured by the User, in order to present them to the User for consideration and selection at the User's sole discretion. The Service Provider cannot guarantee or certify the qualifications of such accounting firms, whether in whole or in part. Accordingly, the Service Provider recommends that the User contact, inquire about, and verify the qualifications and suitability of the accounting firm again. If any problem is encountered in engaging the services of any accounting firm, the User may immediately contact and lodge a complaint with the Service Provider. However, the Service Provider reserves the right against liability, and shall not be liable, for the unilateral actions of accounting firms and Users, which are matters that the parties must resolve among themselves in respect of any dispute arising between them.

2.6.5 The Service Provider cannot guarantee the accuracy or completeness of AI Output. The AI Service is merely a tool to facilitate the analysis of data and the answering of questions regarding the User's financial and accounting data. AI Output may be inaccurate, incomplete, or unsuitable for use in every case. The User should not rely on AI Output as the sole source of information or use it as a substitute for advice from experts in accounting, finance, tax, or law. Accordingly, the Service Provider recommends that the User verify the accuracy of AI Output by comparing it directly with the data in FlowAccount, and consult relevant experts before making any decision that has significant financial, tax, or legal implications.

2.7 Device Limitations

Each account, whether of a User or a system user, shall be limited to access from only one desktop device and one mobile device. The Service Provider reserves the right to inspect and enforce this limitation. Attempting to access the Service from additional devices may result in the account being temporarily or permanently suspended.

2.8 Device Management and Identity Verification

2.8.1 The User must register the devices intended for use through the Service Provider's system.

2.8.2 The User must notify the Service Provider immediately upon detecting any abnormal use.

2.9 AI Services

2.9.1 The Service Provider agrees to provide the AI Service by connecting via MCP with supported Third-Party AI Providers, as part of the Service, in order to enable the User to analyze financial and accounting data, generate reports, and answer questions regarding business data based on the data appearing in the Service. In this regard, the Service Provider reserves the right to add, reduce, or change the supported Third-Party AI Providers, as well as to suspend or discontinue the AI Service, at any time without prior notice, and the User may disconnect the connection at any time through the settings in the User's account.

2.9.2 The connection of the AI Service via MCP shall be limited solely to access and actions within the scopes that the User has authorized at the time of enabling the connection. The Third-Party AI Provider shall be able to access data and perform actions only within such authorized scopes. In the event that the Service Provider or the Third-Party AI Provider expands or changes the scope of access or actions available through the MCP connection, the User must provide new consent by clicking the “Accept and Authorize” button or another similar authentication mechanism designated by the Service Provider before such expanded or changed scope takes effect.

2.9.3 The use of the AI Service is subject to these Terms of Service, including the Usage Policies of the relevant Third-Party AI Providers and any policies that may be amended or supplemented in the future, which the User must comply with. In this regard, the User agrees and acknowledges that the User has the duty to monitor any amendments or changes to the Usage Policies of Third-Party AI Providers by themselves, and the Service Provider has no duty to notify the User thereof.

2.9.4 The Service Provider shall control the MCP connection to transmit data to Third-Party AI Providers only when the User uses the AI Service in each usage session, limited solely to the data items relevant to that use, and only the data of the business that the User has chosen to connect. In this regard, the handling of data, the retention of data, and the use of data to train the AI model shall be in accordance with the policies and terms of the relevant Third-Party AI Providers, and may differ depending on the usage plan that the User selects with such Third-Party AI Provider. The User has the duty to study and understand the policies of the relevant Third-Party AI Providers before using the AI Service, and the Service Provider shall handle the User's data that is within the Service Provider's control in accordance with the Service Provider's privacy policy.

2.9.5 The MCP connection shall transmit only accounting data items (such as sales data, expenses, accounting data, and inventory data) relevant to the User's use of the AI Service, but shall not transmit the memory or conversation history data of the Third-Party AI Provider, files on the User's device, or the data of other companies connected to such Third-Party AI Provider.

2.10 Additional Terms for Specific Services

Certain services — including but not limited to the Bank Data Connection Service (Bank Feed), the Payroll Service, and the Leave Management and Time Attendance Service — are supplementary services governed by additional terms and conditions (“Additional Terms”) that form part of these Terms of Service. The Service Provider may issue, add to, or amend such Additional Terms, together with any annex to them, from time to time.

Where the User subscribes to or activates any such service, the act of subscription or activation shall be deemed the User’s acceptance of the Additional Terms applicable to that service. In the event of any conflict between the Additional Terms (or an annex to them) applicable to a specific service and the general provisions of these Terms of Service, the Additional Terms shall prevail in respect of that service to the extent of the conflict; in all other respects these Terms of Service shall continue to apply.

3. Subscription to the Service, Modifications, and Renewal

3.1 Subscription to the Service

Subscription to the Service may be made by submitting a service request through the website. In this regard, the Service Provider reserves the right to reject any service request that does not pass the assessment criteria or the conditions specified at the Service Provider's sole discretion, and the Service Provider has no duty to disclose such assessment criteria to the User in advance.

3.2 Contract Term and Renewal

The term for using a paid service package of the Service Provider shall have an initial period of one year, unless otherwise specified on the website.

In this regard, if the User does not express an intention to terminate the contract in the manner that the Service Provider may announce and specify under these Terms 30 days before the end of the service period for such annual cycle, the service period shall be automatically extended for another year, and shall continue to be automatically extended for one-year periods each time by the same method. For the avoidance of doubt, the Service Provider shall proceed to charge the service fee for such renewed period immediately.

3.3 User Account

The User is responsible for maintaining the security of the User Account and Password, and must ensure that access is limited solely to the authorized desktop and mobile devices. The User is solely responsible for the risks arising from the use of the password by a third party or from access to the Service from an unauthorized device.

In this regard, the Service Provider shall deem any use of the password for any operation, for use through the User's User Account, to be an act of the User as the contracting party holding such password. In the event that the User's User Account is used by an unauthorized third party, the User has the duty to notify the Service Provider of such event immediately, so that the Service Provider may employ measures to prevent and resolve such problem in a timely manner. Such measures are intended solely to assist the User; the Service Provider shall have no liability to the User or any other person for any deficiency or any consequence of employing such measures.

3.4 Appointment of a System User

The User has the right to designate any person or company as a system user to manage the User's account, limited to only 1 person per 1 User Account, in accordance with the number consistent with the selected service package and in accordance with the Single User per User Account device policy. The User shall be responsible for any act performed by the system user as if it were an act of the User itself, whether or not such act is within the User's knowledge. For the avoidance of doubt, if the conduct of the system user causes damage or loss of benefit to the User, the Service Provider shall not be liable in any way.

3.5 Amendment of Service Access Rights

The User has the absolute right to change, restrict, or cancel the usage of the system user as the User deems appropriate, including the AI Service. In the event that a dispute arises between the User and the system user, the Service Provider shall comply with the request or instruction of the User alone in its capacity as the contracting party. Accordingly, the Service Provider reserves the right not to comply with any request or instruction from a third party, whether a system user or an authorized representative of the User, who is not a contracting party with the Service Provider, unless it appears that the User has given express written consent to the Service Provider to carry out such action.

4. Payment of Service Fees

4.1 Use of the Free Package

A User who selects the free package acknowledges that such User's use of the Service shall be subject to the limitations specified on the website by the Service Provider.

4.2 Free Trial of a Package (Trial)

In order to allow the User to trial the Service Provider's Service in a paid form, the User may choose to trial such package, subject to conditions limited in respect of the time period. The User must decide to purchase the trialed package at the rate specified by the Service Provider through the website, within the period before the trial period ends, in order to retain all data that has been processed during such trial period. If the User does not proceed to pay the service fee for such package within such period, the Service Provider reserves the right not to retain the data that the User provided during such trial period, without being liable for any damage that may arise to the User in such case.

4.3 Fee Structure

The Company's charging of service fees may take various forms, as follows:

4.3.1 A fixed flat-rate fee, monthly or annually

4.3.2 A usage-based fee, such as by the number of documents, the number of API calls, or the number of users

4.3.3 A hybrid fee combining a fixed flat rate and usage-based charging

4.3.4 Any other form of fee that the Company may specify as appropriate

The form of fee applied to each individual User shall be in accordance with the package selected by the User, and in accordance with the rates announced on the website or as displayed in the usage information within the application.

4.4 Criteria for Usage-Based Charging

In the event that the fee structure is based on usage, the Company shall calculate based on:

4.4.1 The volume of usage of the main features and various supplementary features

4.4.2 The number of transactions or items processed through the system

4.4.3 The number of users accessing the Service

4.4.4 The volume of data stored or processed

4.4.5 The use of special tools or supplementary services

4.4.6 Any other factors that the Company may specify according to the nature of the Service

The details of the calculation shall be notified to the User through appropriate channels.

4.5 Payment of Service Fees

The User has the duty to pay the service fees at the rates specified in the selected service package. The Service Provider shall charge payment on each annual cycle or according to the specified schedule, until the contract is terminated in accordance with these Terms. In this regard, such charging of service fees shall be subject to the following conditions:

4.5.1 Form of Payment

The Service Provider shall charge the service fees in Thai Baht currency, which may include various applicable taxes and duties (if any) as specified and notified to the User through the website, by credit card charge, or bank account transfer, or other forms of payment as the Service Provider may specify.

4.5.2 The Company reserves the right to charge additional service fees for:

Usage exceeding the specified limits
Special services or supplementary features that may be added in the future
Special use of system resources
Specific support services or expedited services

In the event that additional service fees are charged, the Company shall notify the User together with the reasons and the calculation.

4.5.3 Late Payment of Service Fees

In the event that the User fails to pay the service fees or pays them late, the Service Provider reserves the right to temporarily suspend the User's Service until the service fees have been paid in full. In this regard, the Service Provider shall have no liability for any damage that may arise to the User from the suspension of the Service for such reason, and such suspension of the Service shall not affect any other rights that the Service Provider may have under these Terms of Service or applicable law.

5. Rights and Duties of the User and Prohibitions on Use of the Service

5.1 Responsibility for Data

The User shall be solely responsible for any data, content, images, or other elements that the User may import into the system for use of the Service Provider's service ("User Data"). The User must warrant the accuracy, completeness, and lawful right to submit all User Data. The User must warrant and be responsible if there is any dispute connected with the User Data that may affect the Service Provider. The User shall be solely responsible for warranting and bearing all damages that may arise to the Service Provider or any other person.

5.2 Notification of Data Amendment

Should FLOWACCOUNT wish to transfer the service, whether in whole or in part, to another company, to a company within the FLOWACCOUNT group of companies, or to any other person, FLOWACCOUNT may transfer its contractual status under the agreement to such other company, to a company within the FLOWACCOUNT group of companies, or to another person after having notified you. When you register to use the service, you shall be deemed to have given your prior consent to such transfer in advance.

5.3 Lawful Use

The User must use the Service Provider's service in good faith and lawfully only. The User must not use the Service Provider's service to support, or in any manner connected with, any act or business whose purpose is expressly prohibited under Thai law or the law of any country, or that is contrary to good morals, or that in any way brings the Service Provider or other Users into disrepute.

Should any such act be detected, the Service Provider reserves the right to terminate the agreement and cancel the service to such User without prior notice, without refunding any service fees whatsoever, and without any liability for any damage to the offender or any third party. This shall not be deemed to preclude the right to claim any damages or compensation from the User who has failed to comply with such restrictions on use of the service.

Your Content

The User may submit input (through file uploads or data retrieval via API, whether belonging to you or to your customers or partners, directly or indirectly) to the application ("Input") and receive output from the application based on the Input ("Output"). Input and Output are collectively referred to as "Content". You are responsible for the Content, including ensuring that it does not infringe applicable law or these terms. You represent and warrant that you hold all rights, licenses, and permissions necessary to provide the data to our service.

Ownership of Content

As between the User and FlowAccount, and to the extent permitted by law, you (a) retain ownership rights in the Input, and (b) own the Output. We hereby assign and transfer to you all rights, title, and interest (if any) that we may have in the Output.

Use of Content

We may use the Content to provide, maintain, develop, and improve our services, comply with applicable law, enforce our terms and policies, and maintain the security of our services, including use with artificial intelligence models (whether developed in-house or commercial, such as OpenAI, Anthropic, etc.).

Opt-out: In using our service, you understand and agree that your Content, including all personal data therein, will be used to train our optical character recognition (OCR) system through AI models. This data will be stored in our facilities and servers in Singapore, and may be disclosed to our service providers and affiliates in jurisdictions not deemed adequate by the Thai regulatory authorities. In order to protect personal data, we will implement appropriate measures, such as entering into standard contractual clauses for cross-border data transfers, in accordance with applicable data protection law. If you do not wish for us to use your Content to train our models, you may opt out by sending an email to security@flowaccount.com. Please note that in some cases such a choice may limit our service's ability to better address your specific use case.

When you use our service, you understand and agree that: the Output may not always be accurate; you should not rely on the Output from our service as a sole source of information or truth, or as a substitute for professional advice; you must evaluate and verify the Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or forwarding the Output from our service.

5.4 User's Rights in the Event of a Material Change

5.4.1 In the event that the Company makes a material change to the service structure or fee structure, the User shall have the right to:

(a) elect to retain the existing package under the conditions the Company may prescribe; or
(b) switch to the new structure under the prescribed conditions.

5.4.2 The exercise of such right must be notified within the time period specified by the Company in the notice of change.

5.4.3 If notice is not given within the specified time period, the User shall be deemed to have accepted such change.

5.5 Prohibitions on Data Submission

The User must not submit into the Service Provider's system any data that constitutes an offense under the law or that may cause damage to the Service Provider or to other Users, including but not limited to:

5.5.1 Data that is forged, whether in whole or in part, or false data likely to cause damage to another person or to the public, including any data or content that is unlawful or contrary to good morals, defamatory, vulgar, obscene, racist, or discriminatory on the basis of ethnicity or religion, and/or that infringes the privacy of others, uses inflammatory or violent language, has any hidden intent other than advertising and public relations, attacks competitors, or is involved in any unlawful activity in any manner.

5.5.2 False data likely to cause damage to national security or to create public panic, or data constituting an offense relating to the security of the Kingdom, or an offense relating to terrorism under the Criminal Code.

5.5.3 Any computer data of an obscene nature where such computer data may be accessible to the general public.

5.5.4 Any content containing a computer virus, command set, or computer code, files, or other programs designed to destroy, disrupt the operation of computer hardware or software, or limit its functionality, or to endanger the security of the computer system or network system, devices, hardware, or software of the Service Provider, or of any third party that the Service Provider uses in providing the service, or of other Users. This shall include the sending or introduction of virus data such as Trojans and Worms.

5.5.5 Data that may cause others to believe the User to be another person, or that misrepresents the identity of such User, which may lead to damage to the true data owner, the Service Provider, or any other person.

5.5.6 Any document or data that infringes the law, or that the User has no legal right to use, including any other data that may cause damaging effects to the Service Provider or any other person, including but not limited to any content that infringes copyright, patents, trademarks, service marks, trade secrets, and any other intellectual property rights, and that may and/or can be foreseen to constitute an infringement of the rights of others.

5.6 Prohibited Uses of the Service

The User agrees not to use the service in any of the following manners:

5.6.1 Forging or impersonating another person, or doing any act that represents to a third party that the User is an officer, employee, agent, or authorized representative of the Service Provider, in order to seek improper benefit and to cause the general public to understand that the User is acting on behalf of the Service Provider.

5.6.2 Forging, imitating, deleting, editing, altering, or doing any act that results in any text in the system or on the website being changed from its original state.

5.6.3 Using any programs to extract data within the platform (screen scraping), data mining, robots, or similar data gathering techniques, and tools used to extract data on the website, in order to create, maintain, further develop, or reproduce data existing on the website or in any other printed publication, or to carry out any other act contrary to the purposes of the service, except with the prior written consent of the Company.

5.6.4 Attempting or doing any act to access any part of the website without authority to do so, unless the Service Provider has expressly permitted it in writing.

5.6.5 Attempting to access, or doing anything in any manner to enable use of the service from more than 1 desktop device and more than 1 mobile device per account, or supporting or assisting others in doing so.

5.6.6 Attempting or doing anything in any manner to reduce the calculation of service usage or to make it differ from the actual usage volume.

5.6.7 Prohibitions on Use of the AI Service. The User agrees not to use the AI Service in any manner for unlawful purposes, to commit a crime, terrorism, or to cause damage to any other person or property, or to carry out any act that may cause an infringement of rights or damage to any person.

5.7 Indemnification in the Event of the User's Breach of Obligations

In the event that the User fails to perform its obligations, in particular but not limited to the prohibitions on data use or the prohibitions on use of the service or other conditions, which may lead to any claim for damages against the Service Provider, the User who breaches such obligations shall be solely responsible for remedying such fault and complaint, and must indemnify and warrant against and protect the Service Provider from any damage that may arise from such breach by the User in its entirety, without limiting any other right of claim of the Service Provider under these Terms of Service or applicable law, including the claim for damages or expenses, whether direct or indirect (including attorney's fees), arising from such cause.

5.8 Right of the Service Provider to Suspend or Terminate the Agreement

In the event that the User breaches any obligation, the Service Provider shall have the absolute right to temporarily suspend the service, or the right to terminate the agreement without prior notice and without refunding any service fees whatsoever. Such suspension of service or termination of the agreement shall not be deemed to limit any other right of claim of the Service Provider under these Terms of Service or applicable law, including the claim for outstanding service fees.

6. Termination of the Agreement

6.1 Right of Termination by the User

6.1.1 Termination for Packages Without a Fee. The User has the right to terminate the agreement in the case of using a free package by sending a request to cancel the service to support@flowaccount.com.

6.1.2 Termination for Packages with an Annual Fee. The User has the right to terminate the agreement by sending a request to cancel the service to support@flowaccount.com. However, such request may be submitted at any time before the end of the service period, and shall take effect as a termination of the agreement on the last day of the service period of the year in which the cancellation request was submitted. In the event that the User wishes to terminate the agreement with immediate effect (closing the account before the end of the service period), the Service Provider reserves the right not to refund the service fees already paid by the User under any circumstances.

6.2 Right of the Service Provider to Terminate the Agreement

6.2.1 The Service Provider has the right to terminate the agreement at any time, whether or not there is a necessary cause or a force majeure event. Once the Service Provider has terminated the agreement, the termination shall be deemed to take effect on the last day of the service period of the year in which the agreement was terminated.

6.2.2 The Service Provider shall have the right to terminate the contract in the event that the User fails to perform any of its obligations in any manner as set out in these Terms.

7. Assignment of Rights

7.1 Assignment of Rights by the User

The Service Provider does not permit the User to assign the rights and obligations arising under the contract to any other person without the prior written consent of the Service Provider.

7.2 Assignment of Rights by the Service Provider

In the event that the Service Provider wishes to transfer the service, whether in whole or in part, to another company, an affiliated company within its group, or any other person, the Service Provider may assign its contractual position under the contract to such other company after having given notice to the User. When the User subscribes to the service, the User shall be deemed to have given prior consent to such assignment.

8. Confidentiality and Intellectual Property

8.1 Confidentiality

The parties agree not to disclose the Confidential Information of the other party to any third party or any other organization for any purpose whatsoever, except (1) where written consent has been obtained from the owner of such Confidential Information; or (2) where required by law, such as in compliance with a court order or subpoena; or (3) in accordance with the provisions set out in these Terms.

8.2 Intellectual Property of the Service Provider

The Service Provider is the owner of the copyright and intellectual property in the information displayed, the images, and the display formats as they appear throughout the Website, unless expressly stated otherwise, and such intellectual property rights are subject to the following conditions:

8.2.1 Prohibitions. No person shall copy, reproduce, make copies of, back up, imitate, replicate, adapt, or add to the aforesaid material for the purpose of publishing it for any other purpose, without the written consent of the Service Provider, except as may be otherwise specified in the terms and conditions on the Website.

8.2.2 Permission to Access Data or Documents. The data or electronic documents in the User's Account are deemed to be the property of the User. However, access to such data or electronic documents shall be subject to the condition that the User has paid the service fees in full, and the User shall be deemed to have granted permission to the Service Provider to use, copy, transmit, store, or back up such data or electronic documents for the purpose of providing the Service Provider's services, solely for the benefit of the User in accessing the various data conveniently and promptly.

For the avoidance of doubt, the Service Provider does not warrant that the User's data will not be lost or damaged in any manner whatsoever, which may occur due to force majeure or due to unforeseeable factors. Therefore, the User has the duty to back up or make copies of any data or documents that the User wishes to submit into the system by the User's own means as an additional measure, for the maximum benefit in preserving the User's data, and the Service Provider shall not be liable in any way in the event of loss of or damage to the data.

8.3 Use of the User's Intellectual Property

The User grants permission to the Service Provider and/or its affiliated companies to display the User's business name, company name, and/or the logo of the User's business on any printed materials or media, or to publish them by any other means, for the purpose of referencing the Service Provider's service Users as customers.

8.4 Improvement of Services

The Service Provider has the right to improve, develop, and modify the services in order to enhance the efficiency of the services, improve the user experience, add beneficial new features, and restructure the services to suit demand. Such improvements may affect the manner of use or the fee structure, and the Company will notify Users in accordance with the criteria set out in Clause 2.5.

9. Suspension and Termination of the Service

9.1 Suspension of Services

The Service Provider may temporarily suspend the services for the reasons set out in this Clause 9.1, and in the event of suspension of a fee-based package, the Service Provider reserves the right not to refund the service fees for the period of such suspension, and the Service Provider shall be deemed to have no liability whatsoever in respect of such suspension of services.

9.1.1 Maintenance of the equipment necessary for providing the services.

9.1.2 The equipment necessary for providing the services is unavailable.

9.1.3 The occurrence of operational or technical incidents that affect the provision of the services.

9.1.4 The occurrence of any event that constitutes an obstacle to the provision of the services, in particular any event of force majeure.

9.1.5 The User pays the service fees late, fails to pay the service fees, or fails to comply with these Terms.

9.1.6 A relevant external service provider has suspended or ceased any operation or service that forms part of the provision of the services, for any reason whatsoever, including but not limited to the AI Services.

9.2 Termination of Services

The Service Provider reserves the right to terminate the services in whole or in part, without prior notice, and without any liability to the parties or to any third party.

9.3 Suspension of Services Due to Violation of the Device Usage Policy

9.3.1 In the case of a first-time detection - the Service Provider will issue a warning and allow the User to remedy the matter within 24 hours.

9.3.2 In the case of a second detection - the Service Provider will temporarily suspend the services for 7 days.

9.3.3 In the case of a third detection - the Service Provider will consider permanently suspending the services.

9.4 Appeal Process

The User has the right to file an appeal within 30 days from the date of receiving notice of the suspension of services, together with supporting evidence for consideration.

10. Limitation of Liability

10.1 General Limitation of Liability

Although the Service Provider intends and endeavors to the utmost to provide the services at full efficiency, the Service Provider's services are provided on an "As-Is and As-Available" basis. The Service Provider therefore does not warrant that the User's use of the services will be free of defects (including but not limited to stability, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security defects, errors, computer bugs, or viruses), and the Service Provider shall not be liable for any damage arising from the User's use of the AI Services in any case whatsoever.

10.2 Limitation of Damages

The Service Provider shall not be liable for any damage, whether direct or indirect, arising from the use of the services or arising from any defect in the use of the services for any reason, except where the damage arises from the willful misconduct or gross negligence of the Service Provider. In such case, the Service Provider limits its liability for the actual damage incurred by the User to a maximum not exceeding the annual service fee, or the applicable rate, that the Service Provider received from the User in the year in which the event giving rise to such damage occurred. In particular, the Service Provider shall not be liable for any loss of profit, goodwill, use, or data, or for any other intangible damage arising from the use of the services that is not direct damage.

10.3 Limitation of Liability Relating to the AI Services

10.3.1 Limitation Regarding the Accuracy of AI Output. The User acknowledges and agrees that the AI Output may not always be accurate or complete. The User should not rely on the AI Output as the sole source of information or facts, or use it as a substitute for advice from a professional. The User has the duty to evaluate and verify the AI Output for accuracy and appropriateness before use, including the use of human review as appropriate.

10.3.2 Limitation Regarding Professional Advice. The AI Output does not constitute advice from a professional in accounting, finance, or law, or any specialized advice of any kind. The Service Provider recommends that the User consult a relevant professional before making any financial, tax, or legal decision.

10.3.3 Limitation of Liability of the External AI Service Providers. The Service Provider shall not be liable for any damage arising from the acts or omissions of the External AI Service Providers, whether technical defects, service outages, changes to terms, discontinuation of services, data management policies, or the use of data to train the AI models of such External AI Service Providers.

11. Other Terms

11.1 Partial Invalidity

If any provision or wording in these Terms is void or unenforceable by law, the provision or wording that is void or unenforceable shall be deemed not to affect the validity or enforceability of the other provisions.

11.2 Language

In the event of any discrepancy between the Thai version of these Terms and any translated version, the Thai version shall prevail over the versions in other languages.

11.3 Governing Law and Dispute Resolution

These Terms are governed by Thai law, and the courts of the Kingdom of Thailand shall have jurisdiction to adjudicate and determine any dispute arising under these Terms.

11.4 Amendment of the Terms

The Service Provider reserves the right to change these Terms at any time, and any change shall be deemed to take effect immediately upon amendment on the Website. If the User continues to use the services after such amendment, the Service Provider shall deem that the User immediately agrees to and accepts such change.

11.5 Communications

The User confirms that the email address specified by the User in any part of the Website is an email address at which the User can be contacted at all times. The User acknowledges that any communication, correspondence, and notice from the Service Provider to the User sent by email to the address provided by the User shall be deemed to constitute notice to the User by a proper method, and the User shall be deemed to have been notified of such communication as from the date on which such communication was sent by that email.

Additional Terms and Conditions for the Bank Data Connection Service (Bank Feed Service)

These Additional Terms and Conditions ("Additional Terms") form part of the FlowAccount Terms of Service. The terms of such Terms of Service shall apply to the Bank Data Connection Service to the extent they do not conflict with these Additional Terms. In the event of any conflict between these Additional Terms and the FlowAccount Terms of Service, the terms of this document shall prevail. Should you choose to subscribe to or activate the Bank Data Connection Service, the following terms shall take effect immediately.

1. Definitions and the Service

1.1 "Bank Data Connection Service" (Bank Feed Service) means a service that enables the User to connect your bank accounts to your FlowAccount user account in order to automatically import account transaction information (Transaction Information) from participating banks into the FlowAccount system.

1.2 This service is a supplementary service; the User has the right to choose whether or not to activate it. Certain sub-services must be activated together as a package in accordance with the conditions of the relevant package or campaign. Activation is deemed your express acceptance of these Additional Terms.

1.3 "Participating Bank" means a financial institution that provides the service jointly with FlowAccount to support the connection and retrieval of transaction data for users holding accounts with such bank, as specified in an annex or as FlowAccount may announce or notify.

1.4 "Third Party Service Providers" means an individual or juristic person engaged or used by FlowAccount or a participating bank to support the provision of the service under these Additional Terms, including but not limited to a financial data aggregator (Financial Data Aggregator), an identity proofing and authentication service provider, or any other service provider necessary for the provision of the service.

1.5 Service Scope and Annexes: The scope of the Bank Data Connection Service for each participating bank (including sub-services, specific conditions, technical limitations, and fee rates) shall be as set out in the annex (Annex) for each participating bank that FlowAccount may announce or notify, which shall form part of these Additional Terms.

2. Registration and Authentication

2.1 To activate the system, you must complete the identity verification procedures prescribed by the participating bank or FlowAccount.

2.2 You represent that you are the lawfully authorized owner of the bank account, or have been duly authorized, to permit such data connection.

2.3 Electronic Binding Effect: You agree that performing the authentication transaction to subscribe to the service through the FlowAccount system or through any other relevant electronic channel shall be deemed a legally binding electronic signature and shall constitute complete evidence of acceptance of the conditions and subscription to this service.

2.4 Consent to Disclose Data for Subscription: You agree and consent to FlowAccount sending your data, namely your full name, tax identification number/national ID number, email, bank account number, and other necessary information, to the relevant Third Party Service Providers for the purposes of identity verification and registration to activate the data connection service.

3. Data Authorization

3.1 You agree and consent to the bank that owns the account disclosing and sending account transaction information, including other necessary data, to FlowAccount for the purposes of providing accounting services and data management in accordance with the privacy policy of FlowAccount and of the participating bank.

3.2 You acknowledge that once the connection is complete, the participating bank will automatically send account transaction information to FlowAccount at the prescribed intervals (such as daily, or immediately upon a transaction). FlowAccount will act solely as the recipient and processor of the data to display it in your accounting system, and you grant FlowAccount the right to access, record, and store such data throughout the period you continue to use this service.

3.3 One-way Synchronization: You acknowledge that this service imports data from the participating bank into the FlowAccount system in one direction only. FlowAccount will not send financial or accounting data that you have created in the FlowAccount system back to the participating bank or the relevant Third Party Service Providers, except as required by law.

4. Data Accuracy and Limitation of Liability

4.1 FlowAccount merely presents the data received from the participating bank. The Company does not warrant or guarantee the accuracy, completeness, integrity, or timeliness of the transaction data received from the participating bank's system.

4.2 Bank Data as the Single Source of Truth: In the event that the statement data appearing in the FlowAccount system differs from the data appearing in the participating bank's system or the statement issued by the participating bank, you must not use or rely on the statement data appearing in the FlowAccount system, and must treat the data in the participating bank's system as the most accurate and true.

4.3 As-Is Basis: You acknowledge and accept that the Bank Data Connection Service is provided on an "as is" and "as available" basis. FlowAccount does not warrant or guarantee that the service will be error-free, uninterrupted, or will meet your specific requirements, whether in whole or in part, and FlowAccount makes no warranty or guarantee whatsoever regarding this service.

4.4 You acknowledge that the service depends on the systems of the participating bank and/or the relevant Third Party Service Providers, which may be changed, improved, suspended, or discontinued at the discretion of the participating bank or such external service provider. Accordingly, the participating bank and FlowAccount shall not be liable for any damage, whether direct or indirect, arising from such causes, including but not limited to:

Delays in display (Data Delay) or the failure to update data to current, due to technical limitations
Display errors on FlowAccount arising from the transmission of data by the participating bank
Your use of erroneously displayed data in making business decisions
Your inability to use the service, resulting in your inability to carry out related actions at any time

4.5 You have a duty to reconcile (Reconcile) the accuracy of the accounting figures against the actual financial documents of the participating bank on a regular basis and as necessary or appropriate. If you find any error, you agree to contact and verify directly with the participating bank, and will not claim any damages from FlowAccount or the participating bank in respect of the display of this data.

5. Security and Protection of Personal Data (Security and PDPA)

5.1 FlowAccount will store the security credentials (Credentials/Tokens) used for the connection with a high-level security standard.

5.2 The processing of personal data shall be in accordance with the Privacy Policy of FlowAccount and applicable law.

5.3 Data Retention and Deletion: When you terminate use of the service, FlowAccount will retain or delete your personal data in accordance with the criteria and periods set out in the Privacy Policy and the Privacy Notice of FlowAccount, and as required by the Personal Data Protection Act (PDPA) or other applicable law.

6. Fees

You agree to be responsible for any fees arising from the use of this service at the rates prescribed and announced by FlowAccount. All fees are non-refundable under any circumstances, and you agree that you will not hold FlowAccount responsible for any fees charged by the participating bank or the relevant Third Party Service Providers.

7. Termination and Suspension

7.1 You may cancel the data connection at any time through the FlowAccount system or the participating bank's channels. Such cancellation shall affect only the transmission of data in the future and shall not affect data already recorded in the system.

7.2 FlowAccount may suspend or terminate the Bank Feed Service in whole or in part at any time, upon reasonable prior notice, or immediately in the event that a security risk, unlawful use of the service, breach of contract, or other appropriate cause is detected in order to protect users/the system or FlowAccount, or upon notification from the participating bank.

7.3 Service Dependency on the Participating Bank (Service Dependency): You acknowledge that this service depends on the provision of services by the participating bank. Accordingly, the use of this service may be subject to other terms and conditions, policies, or practices prescribed by the participating bank ("Bank Terms"), which may be amended, changed, or supplemented from time to time. You are therefore responsible for reviewing and complying with such Bank Terms yourself on a regular basis, and FlowAccount is not involved in the determination, preparation, amendment, or enforcement of such Bank Terms. In this regard, if the participating bank changes the Bank Terms or its policy, cancels the connection, or you or FlowAccount are unable to comply with the participating bank's conditions for any reason, the Company reserves the right to suspend or cancel this data connection service immediately without prior notice, and you agree not to claim any damages arising from such events.

7.4 If you cancel your use of FlowAccount or your membership ends, the bank data connection will be automatically suspended.

7.5 FlowAccount may modify the features, scope of service, or fees, by giving reasonable prior notice through appropriate channels. Should the user continue to use the service after the change takes effect, the user shall be deemed to have accepted such change.

Annex

Annex 1: Additional Terms and Conditions for the K-Cash Connect Plus Connection Service (KCC+ Connection Service)

This annex forms part of the Additional Terms and Conditions for the Bank Data Connection Service and applies only to the K-Cash Connect Plus connection service with Kasikornbank. The terms of the Additional Terms and Conditions for the Bank Data Connection Service and the FlowAccount Terms of Service shall apply to the service under this annex to the extent they do not conflict with the specific terms below.

1. Specific Definitions

Any definition not specifically defined in this annex shall have the meaning defined in the FlowAccount Terms of Service and the Additional Terms and Conditions for the Bank Data Connection Service (the Additional Terms).

1.1 "K-Cash Connect Plus Connection Service" (KCC+ Connection Service) means a service that enables the User to connect your Kasikornbank account to your FlowAccount user account through Kasikornbank's K-Cash Connect Plus system in order to support your financial transactions, covering the following sub-services (as you subscribe to and as approved by the bank):

(a) Payroll Service (Payroll): The preparation and sending of payroll instructions/data files from the FlowAccount/FlowPayroll system to Kasikornbank via K-Cash Connect Plus so that you may approve and order payroll disbursement on the bank's system.
(b) Vendor Payment Service (Vendor Payment): The preparation and sending of payment instructions to creditors/vendors from documents in the FlowAccount system to Kasikornbank via K-Cash Connect Plus, including the submission of electronic withholding tax data (e-WHT) related to such payment.
(c) Bank Statement Retrieval Service (Bank Statement): The automatic import of account transaction information (Transaction Information / MT940) from Kasikornbank into the FlowAccount system.

1.2 Certain sub-services must be activated together as a package in accordance with the conditions of the package or campaign prescribed by FlowAccount or Kasikornbank. In particular, the Bank Statement Retrieval Service must be activated together with the Vendor Payment Service as set out in clause 5 of this annex.

1.3 "Participating Bank" for the service under this annex means Kasikornbank Public Company Limited, which provides K-Cash Connect Plus jointly with FlowAccount to support the connection, the transmission and receipt of data, and transactions for users holding accounts with such bank.

1.4 For clarity, the K-Cash Connect Plus connection service does not use any external data aggregator (Data Aggregator). The connection between FlowAccount and Kasikornbank is a direct connection via H2H/SFTP.

2. Specific Terms for Outbound Services

2.1 Authorization to Send Transaction Instructions (Payroll and Vendor Payment Services): For the Payroll and Vendor Payment Services, you agree to allow FlowAccount to prepare and send the transaction data/instructions that you have created in the FlowAccount system to Kasikornbank via K-Cash Connect Plus, so that you may proceed to verify and approve the transaction on the bank's system. You acknowledge that the approval, confirmation, and actual disbursement of funds are carried out on the bank's system (K-Cash Connect Plus) under the control of you and the bank, and that FlowAccount merely prepares and sends the instructions according to the data you create and approve, and does not in any case make payments or approve transactions on your behalf.

2.2 Submission of Electronic Withholding Tax (e-WHT): In the event that you choose to use the Vendor Payment Service together with e-WHT, you agree to allow FlowAccount to prepare and send the withholding tax data related to such payment to Kasikornbank. In this regard, you acknowledge that:

(a) Kasikornbank is the party that submits the withholding tax data to the Revenue Department or the relevant agency. FlowAccount does not submit such data to the Revenue Department in any way.
(b) The withholding tax certificate and the submission results issued by Kasikornbank will be delivered to you directly through the bank's channels (such as the bank's email).
(c) FlowAccount merely receives and stores such result files to display them in your system (store-only).

You are therefore responsible for the accuracy and completeness of all tax data that you have prepared yourself.

3. Specific Terms on the Scope of Duties and Limitation of Liability for Outbound Services

3.1 Scope of FlowAccount's Duties: For the Payroll and Vendor Payment Services, FlowAccount's duty is merely to prepare and send transaction instructions to Kasikornbank accurately in accordance with the data you create and approve in the FlowAccount system, without control over, and without involvement in, (a) the verification, approval, or execution of any payment instruction, (b) the movement of funds between accounts, or (c) the processing of any bank transaction. FlowAccount does not make payments and has no authority to approve, amend transactions, or verify the accuracy of transactions on your behalf.

3.2 Duty to Verify Before Approval: You have a duty to verify the accuracy and completeness of the payment details (such as payee, account number, amount, and tax data) before approving the transaction on the bank's K-Cash Connect Plus system. You acknowledge that the approval and actual disbursement of funds are under the control of you and Kasikornbank, without involvement of FlowAccount.

3.3 Limitation of Liability (Outbound): You acknowledge and agree that FlowAccount's obligation is limited solely to sending the instructions you have duly approved, and all risks relating to the bank's execution of such instructions are the sole responsibility of you and/or the bank. Accordingly, to the extent permitted by law, FlowAccount shall not be liable for any damage, loss, or claim of any kind whatsoever arising from or in connection with:

(a) the bank's execution of instructions you have approved, whether such execution, refusal, or delay arises from the systems, processes, or decisions of Kasikornbank or not;
(b) payment to the wrong account, wrong payee, or wrong amount;
(c) failure or delay in the bank's systems, networks, or processes; or
(d) the acts or omissions of the bank or third parties involved in the payment processing.

In this regard, you agree to treat the transaction results appearing on Kasikornbank's system as the most accurate and true.

4. Inter-Service Dependency

4.1 The K-Cash Connect Plus connection service is part of the Service and is a supplementary (add-on) service with additional fees on top of the main package fee. You must have an active main package of FlowAccount or FlowPayroll in order to subscribe to the K-Cash Connect Plus connection service.

4.2 If the main package is cancelled or terminated for any reason, the K-Cash Connect Plus connection service will be automatically suspended. FlowAccount shall not be liable for any damage that may arise from such suspension.

5. Bundling of the Bank Statement Retrieval Service (Bank Statement)

5.1 The Bank Statement Retrieval Service (Bank Statement) for the K-Cash Connect Plus connection service is available only where you also use the Vendor Payment Service, as set out in clause 1.2 of this annex.

5.2 The terms relating to the Bank Statement Retrieval Service shall be in accordance with the Additional Terms and Conditions for the Bank Data Connection Service, which are the principal terms of this annex.

6. Specific Fees

6.1 The fees for the K-Cash Connect Plus connection service shall be at the rates announced by FlowAccount or Kasikornbank at the relevant time (which may be a per-transaction fee, a monthly fee, or a service maintenance fee, as the case may be). Such fees will be displayed on the FlowAccount price settings page and/or Kasikornbank's fee schedule.

7. Other Conditions

7.1 Any other terms not specifically set out in this annex shall be in accordance with the Additional Terms and Conditions for the Bank Data Connection Service and the FlowAccount Terms of Service.

Additional Terms and Conditions for the Payroll Service (Payroll Services)

These Additional Terms and Conditions ("Additional Terms") form part of the FlowAccount Terms of Service. The terms of the FlowAccount Terms of Service shall apply to the Payroll Service (Payroll Services) to the extent they do not conflict with these Additional Terms. In the event of any conflict between these Additional Terms and the FlowAccount Terms of Service, the terms of this document shall prevail. Should you choose to subscribe to or activate the payroll service ("Payroll Service"), the following Additional Terms shall take effect.

1. Scope of Service

1.1 Facilitation Tool: The Payroll Service is merely a software tool to assist in the preliminary calculation of salaries, wages, taxes, and contributions to various funds. FlowAccount does not provide services in the capacity of a tax advisor, accountant, or labor law expert.

1.2 Employer's Responsibility: You, as the user and employer, remain fully legally responsible for filing taxes, remitting social security contributions, and paying wages accurately and completely on time.

2. Data Accuracy and Calculation

2.1 Input Data: You acknowledge and agree that you are solely responsible for entering and verifying the accuracy of the data, as the system will process and generate reports based only on the data you input. Accordingly, the calculation results (such as net amount, withholding tax) depend on the accuracy of the data that you or your employees enter into the system, namely salary rates, overtime (OT) from the time-recording system, personal allowances, and other deductions. FlowAccount has no duty to verify or certify the accuracy of such data, and you have a duty to verify such data before confirming the closing of the payroll period yourself.

2.2 Updating Tax and Social Security Rates: FlowAccount will use its best efforts to update the system in line with changes to tax rates and social security contribution rates as announced by the government. However, it is your duty to verify that the rates used for calculation in the system are current and legally correct at the relevant time, before proceeding to submit to government agencies.

3. Withholding Tax and Social Security

3.1 Tax Calculation: The system calculates withholding tax according to the Revenue Department's criteria (such as the Por Ngor Dor 1 or 1 Kor method) based on the data and settings you specify. If there is a change of employees during the year, or income data from a previous employer is incomplete, the tax amount may be inaccurate, which you must verify and adjust yourself. FlowAccount is not responsible for any errors or discrepancies arising from data you input or incorrect settings, including but not limited to erroneous tax calculation, delayed data submission, or erroneous filing of documents with government agencies.

3.2 Data Submission: The system facilitates the preparation of documents or data files (such as a Text File for online filing). You have a duty to submit such files to the Revenue Department or the Social Security Office yourself. FlowAccount is not responsible for any fines or surcharges in the event that you file late or submit erroneous data.

4. Bank File Generation

4.1 Transfer File: If you use the feature to generate a file for payroll disbursement through a bank (Bank File / Smart Pay), you agree that the file generated by the system complies with the central standard of the relevant bank.

4.2 Verification Before Transfer: Before you upload the file into the bank's system, you have a duty to verify the accuracy of the account numbers, amounts, and transfer dates. FlowAccount is not responsible for any damage arising from transfers to the wrong account or duplicate transfers due to errors in the file or your actions.

5. Integration with Time Attendance

5.1 If you activate the Payroll system together with the time-recording system (Time Attendance), you agree to allow the summary working-time data (Time Sheet) and overtime (OT) to be imported for use in payroll calculation automatically.

5.2 Any modification of data in the Payroll system after data has been imported will not retroactively modify the raw data in the time-recording system. You should verify the consistency of the data in both parts.

6. Confidentiality and Security of Payroll Data

6.1 Payroll data is highly confidential and sensitive data. You have a duty to keep the administrator's (Admin) username and password strictly confidential.

6.2 FlowAccount recommends that you restrict access to Payroll data to relevant employees only, and FlowAccount will not be responsible if payroll data is leaked due to your negligence in managing user permissions.

7. Limitation of Liability

7.1 Exclusion of Liability: FlowAccount shall not be responsible for any damage, whether direct or indirect, arising from or in connection with the use of the Payroll Service, including but not limited to:

(a) any fines, surcharges, or interest charged by the Revenue Department, the Social Security Office, or any agency or organization;
(b) errors in tax calculation arising from data that you or your employees input into the system, or erroneous allowance settings;
(c) delays in payroll disbursement due to bank system failures;
(d) unauthorized access or system intrusion by third parties beyond FlowAccount's reasonable control;
(e) damage from your inability to use the service resulting in your inability to carry out related actions at any time;

except where the damage arises from the willful misconduct or gross negligence of FlowAccount.

7.2 FlowAccount's maximum liability in respect of the Payroll Service shall in no case exceed the service fee you paid for this part of the service in the preceding 12-month period.

8. Data Protection and Processing

8.1 Legal Roles: You agree and acknowledge that in using the Payroll Service, you will have the status of a "Data Controller", being the person with authority to decide on the collection and use of employees' payroll data, and FlowAccount will have the status of your "Data Processor" for the purpose of providing the Payroll Service.

8.2 Consent to Transfer Data: You represent that you have obtained lawful consent from your employees to allow FlowAccount to process the data and to disclose or transfer the data for the use of this Payroll Service, including the transfer of data to relevant external agencies for the purposes of payroll disbursement and legal compliance, such as commercial banks, the Revenue Department, and the Social Security Office.

8.3 Security: FlowAccount agrees to provide appropriate security measures for payroll data in accordance with international standards to prevent unauthorized access. However, you acknowledge that although FlowAccount uses its best efforts, it cannot guarantee that there will be no system intrusion by third parties. Accordingly, FlowAccount will not be responsible for any damage arising from unauthorized access beyond FlowAccount's reasonable control. In this regard, you still have a duty to ensure that only authorized employees can access the payroll data in the system.

8.4 Processing: The processing of personal data shall be in accordance with the Privacy Policy and the Privacy Notice of FlowAccount and the applicable Personal Data Protection Act (PDPA).

Additional Terms and Conditions for the Leave Management and Time Attendance Service (Leave Management and Time Attendance Services)

These Additional Terms and Conditions ("Additional Terms") form part of the FlowAccount Terms of Service. The terms of the FlowAccount Terms of Service shall apply to the Leave Management and Time Attendance Service to the extent they do not conflict with these Additional Terms. In the event of any conflict between these Additional Terms and the FlowAccount Terms of Service, the terms of this document shall prevail. Should you choose to subscribe to or activate the Leave Management and Time Attendance Service ("Time Attendance Service"), the following terms shall take effect immediately.

1. Users and Roles

1.1 Admin/Employer: You, as the employer or system administrator, are solely authorized to set the work policy, work shifts (Shift), work sites (Site/Location), and leave conditions in accordance with labor protection law and your company's regulations, and you have a duty to clearly inform your employees of the leave policy and the procedures for using the Time Attendance Service. FlowAccount is not responsible for any dispute or misunderstanding between you and your employees arising from the use of the Time Attendance Service.

1.2 Employees: You represent that you have obtained all necessary consents from employees to allow them to use the system, including the collection of personal data, photographs, and geolocation, for employment purposes, and to use and disclose such data through FlowAccount's system for this Time Attendance Service.

2. Time Attendance and Geolocation

2.1 Off-site Work: The system supports time recording from off-site through the mobile application, whereby the system records the geographic coordinates (GPS) at the time of check-in. You acknowledge that the accuracy of the coordinates depends on the device hardware, the environment, the internet signal, and external factors. FlowAccount does not guarantee that the displayed coordinates match the user's actual location, and FlowAccount has no duty to verify the accuracy of such coordinates. You have a duty to verify the reasonableness of the time records yourself.

2.2 Offline Mode: In the event that the device has no internet signal, the data will be stored temporarily on the device and sent to the system once an internet connection is available. You agree and acknowledge that if the application is deleted or the device data is cleared before the data is sent to the system, the time-record data may be lost.

2.3 Fraud Prevention: Although the system has measures to prevent location spoofing (Fake GPS), you still have a duty to check for anomalies in the time records. FlowAccount is not responsible for any damage arising from employees using any technique or method to circumvent or deceive the time-recording system, including but not limited to the use of Fake GPS or the modification of location data.

3. Leave Management

3.1 Calculation of Leave Entitlement: The system calculates the remaining leave according to the formula and settings you specify (such as leave carry-over, year-end cut-off). You have a duty to verify the accuracy of the settings and the remaining balances before using them to calculate wages or benefits.

3.2 Approvals: The approval or rejection of leave requests through the system is the discretion and action of you or your designated supervisor. FlowAccount is merely a platform provider for sending the instructions and is not involved in such decisions.

4. Overtime and Compensation Calculation

4.1 Preliminary Calculation Tool: The system merely processes working hours and overtime (OT) according to the "User-defined Rules" only.

4.2 Responsibility under Labor Law: You agree to be solely responsible for verifying that the overtime pay rates, working periods, and deduction conditions you set in the system comply with the Labor Protection Act or other applicable law.

5. Integration with Payroll

5.1 The summary data on attendance, absence, leave, and lateness will be used as the database for payroll calculation in the Payroll system.

5.2 Verification Responsibility: Before processing payroll disbursement, you have a duty to verify the working-time summary report (Time Sheet) and the leave records for accuracy and completeness.

6. Disclaimer and Limitation of Liability

6.1 FlowAccount is not a legal advisor and is not responsible for any damage, fine, or labor dispute arising from your incorrect configuration of the system, or from using the calculation results without verification, or from any results of using this service.

6.2 The operation of various features (such as OT calculation, leave accrual) is merely a facilitation tool. You still have a duty to verify the accuracy of the data and to ensure that your actions comply with the Labor Protection Act and all applicable labor laws.

6.3 FlowAccount shall not be responsible for any damage, whether direct or indirect, arising from or in connection with the use of the Time Attendance Service, including but not limited to:

(a) failures of the GPS system or mobile telephone network;
(b) employees forgetting to record time;
(c) employees' devices not supporting the application;
(d) the use of or inability to use the service for any reason;
(e) errors in data that you or your employees input into the system;
(f) erroneous calculations or reports;
(g) inaccurate time or location records;
(h) data leakage arising from your management of user permissions;
(i) unauthorized access or system intrusion by third parties beyond FlowAccount's reasonable control;

except where the damage arises from the willful misconduct or gross negligence of FlowAccount.

6.4 FlowAccount's maximum liability in respect of the Time Attendance Service shall in no case exceed the service fee you paid for this part of the service in the preceding 12-month period.

7. Data Privacy & PDPA

7.1 In using the Time Attendance Service, you agree and acknowledge that you will have the status of a "Data Controller". You represent that you have provided a privacy notice and obtained consent (Consent) from employees to collect sensitive data (if any), such as location data (Location Data) or biometric data (such as facial photographs for identity verification), in accordance with the PDPA, in order to use and disclose employees' personal data through FlowAccount's system. FlowAccount has no duty to verify or certify the accuracy of such privacy notice and consent request.

7.2 FlowAccount, in its capacity as a "Data Processor", will process such data according to your instructions solely for the provision of the time-recording service.

7.3 The processing of personal data shall be in accordance with the Privacy Policy and the Privacy Notice of FlowAccount and the Personal Data Protection Act (PDPA) and other applicable law.

8. Termination and Suspension

8.1 You may cancel the Time Attendance Service at any time through the FlowAccount system.

8.2 FlowAccount may suspend or terminate the Time Attendance Service in whole or in part, upon reasonable prior notice, or immediately in the event that a security risk, unlawful use of the service, breach of contract, or other appropriate cause is detected in order to protect users, the system, or FlowAccount.

8.3 If you cancel your use of FlowAccount or your membership ends, the Time Attendance Service connection will be automatically suspended.

8.4 FlowAccount may modify the features, scope of service, or fees, by giving reasonable prior notice through appropriate channels. Should the user continue to use the service after the change takes effect, the user shall be deemed to have accepted such change.

*The Terms of Service were most recently amended on 24 July 2026.*